Microsoft fixes Window 10 file deletion issue - Security - Software

Microsoft can recover lost files Windows 10 October 2018 Update - But You Need To Call Them

In a blog post, Microsoft's John Cable, Director of Program Management, Windows Servicing and Delivery confirmed that the bug that caused the removal of files on the certain system has been addressed and Windows 10 October 2018 Update is once again available to the Insiders. While Microsoft maintains that the number of users impacted by the problem was small ("one one-hundredth of one percent") the severity of the bug meant it deserved attention even if only a few people saw it. This caused a new issue, though - users with KFR previously enabled found that files still in their default location were deleted, the idea being that only the new "active" redirected folders would remain.

Microsoft on Wednesday said it has identified and fixed all known issues in the Windows 10 October 2018 update and has begun re-releasing the key update.

Microsoft investigated isolated reports of users missing files after updating.

Implementation of code to remove empty duplicate known folders automatically during upgrade.

Users who lost data during the upgrade to version 1809 are advised to call 13 20 58 in Australia for free assistance with recovering their files, Microsoft said.

The company points toward Windows 10's Known Folder Redirection (KFR) feature, which allows Windows folders (like Desktop, etc) to be redirected from their default locations to new locations. You can head over to Microsoft to learn about Windows 10 1709 known issues; there are none with the April 2018 Update. For example, the user changed the location property of the documents folder from c:\users\username\documents to another folder.

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So just bear this in mind if you have successfully installed the Windows 10 October 2018 Update.

Microsoft explains it has identified and fixed various scenarios in which KFR files were deleted, so you should no longer encounter the issue.

The feature is built-in to the Windows operating system.

Dona Sarkar, engineering leader of the Windows Insider Program has tweeted that Microsoft is able to restore the removed files.

However, if you're somebody who wants to keep hold of the files they've downloaded for whatever reason, or uses the folder for storage in some way, then obviously this is something you need to be careful around if you're using Disk Cleanup. "We have added an ability for users to also provide an indication of impact and severity when filing User Initiated Feedback". Microsoft made no mention of that in the update on the Windows Experience website.

If you did experience data loss, Microsoft Support advises you call +1-800-MICROSOFT for help.

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